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MuSR / Given the story, how would you uniquely allocate each person to make sure both…

Problem

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question

Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?

narrative

In the dynamic realm of real estate, nestled within a distinguished company, was the loss mitigation department. As the director, I was entrusted with the challenge of delegating two critical tasks - negotiating with lenders and negotiating with homeowners - to my proficient team: Mark, Angela, and Richard.

Story has it, on the hot days of last summer, Angela and Richard willingly joined forces for a project - a gamble, if you ask me. But it paid off, leaving the critics in awe and feeding their ears with rave reviews. Angela, a woman of many talents, once commented on Mark's analytical skills during a team-building exercise, lauding him for his sharpness. Coupled with his degree in finance and his past in the customer service department of a lending company, Mark seemed to have all the right tools. 

However, the same Mark who worked wonders with Angela in delivering massive savings for the company barely a year ago, had a blind spot. His language - laced with financial jargon that homeowners couldn't grasp. Plus, his knack at disregarding Richard's input during team meetings didn't go unnoticed and sparked tension more than once. Even during their joint project, Richard found himself exasperated by Mark's lack of communication. 

Then, we had Richard - a prodigy of the financial sector with a work experience spanning five years. Prior to stepping into our world, he has navigated the arenas of loan officer at a bank, and real estate agent working in close tandem with homeowners. He's got a firm grasp on the emotional aspects involved in homeowners' decision-making. The calm assurance he exudes during high stress situations didn't slip past Angela's notice, and she showered him with praise.

Speaking of Angela, she held an impressive streak of professional negotiation training completed with excellent scores. In her many years stationed in the customer service department of a real estate agency, she tackled numerous distressed homeowners and their issues. Her responsibility to resolve hiccups with lenders in her previous role at a housing corporation only armed her with more proficiency. But her predicament lay in dealing with Mark, her once successful collaborator, who turned out to be more challenging to communicate with than a distressed homeowner or a stern lender. 

Assigning tasks seemed like navigating one of those labyrinthine mazes. But with my knowledge of their skills, strengths, and quirks, I was confident that I would achieve the seemingly impossible. What transpired next is the stuff of history books.

choices

  • Negotiating with lenders: Richard, Negotiating with homeowners: Angela and Mark
  • Negotiating with lenders: Mark, Negotiating with homeowners: Angela and Richard
  • Negotiating with lenders: Angela, Negotiating with homeowners: Mark and Richard

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Source and history

task_id
11e7551a-df84-5b0b-b4a4-8a7c426eac29
task_key
default--team~5fallocation--11e7551a-df84-5b0b-b4a4-8a7c426eac29
task_revision_id
1
config / split
default / team_allocation

Official source

initial import