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MuSR / Given the story, how would you uniquely allocate each person to make sure both…

Problem

Answer published by the source. Consult the official source to check your work against its answer.

question

Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?

narrative

As the fresh face at the helm of an IT helpdesk, I was tasked with the crucial responsibility of delegating roles to my team members - Ashley, Ethan, and Riley. The key tasks at hand were twofold: addressing software glitches and troubleshooting hardware malfunctions. The success of our team hinged on a strategic distribution of these tasks, ensuring a harmonious workflow.

Riley, a reserved individual, was an ardent lover of computer hardware. After her regular work hours, she often spent time building custom computers, purely for the fun of it. It gave her a unique hands-on experience that was not just educational practically but also deeply satisfying. This passion for hardware had stemmed from her past work as a hardware technician, where she had developed an uncanny knack for spotting and resolving hardware concerns. On the flip side, her experience and focus on hardware meant that she heavily relied on Ashley and Ethan to address any software-related bugs when required.

Ashley, the most academically oriented of the three, had successfully completed a basic software troubleshooting course at community college. A habitual reader, she was often found immersed in books about the latest software updates and applications—a testament to her intrigue with the software world. Despite this intrigue, however, she was not a naturally gifted hardware specialist. In fact, she had failed a hardware networking course in Technological University. Her attempts to fix hardware often ended up complicating the issue, thanks to her tendency to use trial-and-error techniques. 

Ethan was, in his own way, a self-made man. He had started his journey by serving as the neighborhood's computer handyman, earning early technical exposure that was invaluable. Ethan had managed to add to this experience through his college summers, working at a computer hardware store doing diagnostics and maintenance on computer hardware. Admittedly, he didn't particularly excel during his software engineering classes at university but had kept refreshingly active on online forums, where he diligently discussed software issues and their resolutions. 

Yet, working together was not always smooth sailing for them. Ashley often fell victim to misunderstandings with Riley's technical language, and Riley would lose patience when it came down to explaining. The situation with Ethan was not any better. His aggressive attitude intimidated Ashley, resulting in her slow pace in finding solutions that, in turn, irritated Ethan. Ethan's tendency to undermine Riley's technical knowledge publicly did not help either, fostering a faint but palpable tension. 

As their manager, I had to bear in mind their strengths, weaknesses, and their complex dynamics. With Riley's deep practical knowledge in hardware, Ashley's trial-and-error approach to hardware, and Ethan's dual experience with hardware and software, I knew that the perfect assignment of tasks was staring right at me. However, it was their ability to rise above their interpersonal issues and complement each other that would determine our shared success. And that, was for time to tell.

choices

  • Handle Software Issues: Ethan, Resolve Hardware Problems: Ashley and Riley
  • Handle Software Issues: Riley, Resolve Hardware Problems: Ashley and Ethan
  • Handle Software Issues: Ashley, Resolve Hardware Problems: Ethan and Riley

Discussion

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Source and history

task_id
299b26ff-aff8-5e1c-a0d0-3ba8adb48089
task_key
default--team~5fallocation--299b26ff-aff8-5e1c-a0d0-3ba8adb48089
task_revision_id
1
config / split
default / team_allocation

Official source

initial import