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MuSR / Given the story, how would you uniquely allocate each person to make sure both…

Problem

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question

Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?

narrative

A palpable sense of anticipation hung in the air at SysTech IT services. The assignment team was faced with the formidable task of assigning the right personnel to two distinct roles - Network Engineering and Customer Service. The trio in the spotlight for this critical decision were Melissa, Brad, and Tara.

Brad was a self-proclaimed geek, you’d see him occasionally hunched over a computer, lost in a world of routers and switches, sprouting forth an inadvertent network from the relics of technology. He was exceptional when it came to understanding the intricacies of network engineering, often explaining complex systems with clarity and ease to his coworkers. His previous collaborations with Tara often ended in successful execution of projects. But Brad had also accumulated a history of complaints. Complaints about his curt demeanor on customer calls, impatience while dealing with complex problem-solving, and a perpetual disagreement that brewed mistrust with Melissa.

Melissa, on the other hand, was the alpha in the pack, with a degree in network engineering and a lingering aura that made everyone stand up and take notice. Her colleagues often found doses of constructive criticism sprinkled through her conversations. From Brad's problem-solving approach to Tara's interference in discussions, Melissa wasn't one to hold back her opinions. She had a knack for fixing unresolved network issues and frequently butted heads with Brad. However, her blatant disregard for customers she considered troublesome, and confession of lacking empathy for some difficult customers was concerning.

Lastly, there was Tara. Tara, a committed team member, had shown proven success while collaborating with Brad on joint projects, without lodging any formal complaints against him or otherwise. However, Tara frequently found herself entangled in the web of network architecture and systems. She struggled to grasp the basic concepts and also had a knack for forgetting to follow up with customer inquiries. Many disappointed customers narrated tales of unresolved issues after reaching out to Tara. 

Team meetings would often get heated with Tara complaining of Melissa's disrespectful behavior and Brad's open refusal to collaborate with Melissa. But amidst this chaos, the interconnected relationships between Melissa, Brad, and Tara mimicked a network of their own. 

Each individual had a series of strengths and weaknesses. If leveraged correctly, these could propel SysTech IT services to new heights but if mismatched, it could lead to their downfall. It was up to the assignment team to make the right decision. Who would handle Network Engineering and who would attend to Customer Service? The decision was in the balance, waiting to tip the scales of Systech IT's future.

choices

  • Network Engineering: Tara, Customer Service: Brad and Melissa
  • Network Engineering: Brad, Customer Service: Melissa and Tara
  • Network Engineering: Melissa, Customer Service: Brad and Tara

Discussion

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Source and history

task_id
4ee32262-23ce-5d9f-a72c-b97c8e3bc284
task_key
default--team~5fallocation--4ee32262-23ce-5d9f-a72c-b97c8e3bc284
task_revision_id
1
config / split
default / team_allocation

Official source

initial import