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MuSR / Given the story, how would you uniquely allocate each person to make sure both…
Problem
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question
Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?
narrative
As the newly minted manager of a bustling beauty salon, I was confronted with a challenging puzzle. My team, consisting of Lisa, Maria, and Susan, needed to be assigned roles that would keep our salon running smoothly. The roles in question were those of a Beautician and a Receptionist, and it was my task to determine who would best fit each position. Lisa, a woman of indomitable spirit, had an interesting presence in the salon. However, from the shadows of her persisting mistakes, a layered image emerged. Time and again, Lisa would commit mishaps like mixing up reservations, occasionally forgetting clients’ information, and even taking an unnerving amount of time to slot appointments. There was an incident where she blamed her co-worker, Susan for a mistake she made during a client consultation. Even the clients, I intuitively discerned, were aware of her unfinished beauty school training. And the memory of that notorious day when Lisa was reprimanded for a botched coloring job was still fresh among the employees. Yet, Lisa ardently believed that Maria, another employee, was always bossing her around in front of the clients which she strongly resented. Maria, on the other hand, had her own bag of strengths and weaknesses too. Her complaints of the lack of respect from Lisa and the obvious friction between them had reached my ears. Maria, with her charming personality was a sight for the sore eyes. She was phenomenal at handling the salon's appointments, even during peak hours, where Lisa always fumbled. Maria's resonance with the clients was palpable as well, thanks to her uncanny knack for building good rapport with them—the quintessential requirement of a receptionist's role. However, beneath this flair was Maria's imperfection - her shaky hands. A past incident where she misused a permanent hair dye instead of a temporary one on a client's hair, resulting in a major fiasco, had painted a gruesome picture of her shaky hands destroying the precision necessary for beauty treatments. In this whirlwind of a situation, Susan seemed to be our rock. Solid yet aloof. Her history of having worked as a receptionist at another salon and her knack for stellar customer service were evident, earning her countless praises for her organization skills. However, the battleground at our salon was different. Susan had difficulties with the technical aspects of beauty treatments, and the intrinsic component of 'touch' involved in the services made her viciously uncomfortable. Even the faint traces of victimization she felt from Maria's criticism might have fueled her struggles. Adding to the potpourri of discontent was the unsavory episode when Lisa blamed Susan which stoked Susan’s insecurities, causing her to avoid Lisa. As I dwelled deeper into their histories, I realized how critical my role was. The picture wasn't simply black and white. There was a sea of grey chips that the girls were dealing with; a captivating smorgasbord of humanity on full display. It was about looking beyond the obvious to make the best decision for everyone, while also creating an environment that breeds unity, respect, growth, and abundance. I knew it was up to me to solve this puzzle to facilitate our collective goal: ensuring our clients experience the splendid serenity that our salon wants to deliver.
choices
- Beautician: Lisa, Receptionist: Maria and Susan
- Beautician: Maria, Receptionist: Lisa and Susan
- Beautician: Susan, Receptionist: Lisa and Maria
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