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MuSR / Given the story, how would you uniquely allocate each person to make sure both…

Problem

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question

Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?

narrative

The chime of the door echoed through the cozy coffee shop, heralding the onset of an unanticipated rush. As the manager, I was caught in a predicament. Three of my employees - Jessica, Mark, and Eric - were poised for action, each with their own strengths and quirks. The tasks that lay ahead were straightforward - operating the register and brewing the perfect cup of coffee.

Eric was a keen, detail-oriented individual. His past experience as the fastest cashier at a fast-food chain coupled with a natural ability to never miss a penny made him an obvious choice for the register. However, his passion for coffee, as evidenced by his triumph in the citywide amateur barista championship, made him a fierce competitor for the brewing task as well. His love for coffee was palpable, rivaling his love for the rock music he carefully selected for the shop's radio station, only to have it whimsically changed by Jessica.

Ah, Jessica. She was my resident operational whiz-kid, always at odds with Mark over decisions, yet dedicated to her work enough to correct her occasional miscalculation. Her stint as a grocery store cashier honed her register-handling skills, even though she seemed to struggle when it came to identifying different types of coffee beans. Whether this was due to her confession of not liking the taste of coffee or simply a lack of interest, that remained to be seen.

And then there was Mark. A new entrant in the world of baristas, he was more comfortable dispensing change at his father's business than remembering the plethora of coffee recipes. His exceptional mathematical acumen, developed during his reign at the top of his high school math class, was an asset when dealing with finicky customers at the register. Although, his dynamic with Jessica was questionable at best, particularly after his rather public critique of her work during a staff meeting. Despite this, his bond with Eric, sown during shared childhood memories and fortified by a mutual love for rock music, was commendable.

The decision was mine to make. To assign one task to one and another to the rest, or mix and match according to their strengths, weaknesses, and interpersonal dynamics. As the door chimed again, heralding the arrival of more caffeine-craving customers, I knew I had to make the call – who would be operating the register, and who would be the maestro behind the brewing of our coffee? With the coffee beans clattering, the voices growing, and the pressure mounting, all eyes turned to me. It was time to delegate.

choices

  • Operating register: Eric, brewing coffee: Jessica and Mark
  • Operating register: Mark, brewing coffee: Eric and Jessica
  • Operating register: Jessica, brewing coffee: Eric and Mark

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