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MuSR / Given the story, how would you uniquely allocate each person to make sure both…

Problem

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question

Given the story, how would you uniquely allocate each person to make sure both tasks are accomplished efficiently?

narrative

Nestled in the vibrant heart of the city, the grand Serendipity Hotel stood as a beacon of luxury and comfort for both travelers and locals. As the seasoned manager of this esteemed establishment, I was no stranger to the challenge of assigning roles to my staff. As the new season dawned, I found myself faced with the task of placing three of my most trusted employees - Emily, Alex, and Molly. Each unique in their own right, their skills varied and diverse. The question that loomed was where to best utilize their talents in our mission to transform our hotel into a haven for our guests. The roles at hand were clear - the front desk, the initial touchpoint for our valued guests, and housekeeping, the silent force behind our impeccable reputation.

To begin with, I pondered over Alex, a seasoned professional who had jumped into the hotel industry with relentless ambition. He was sociable, always seen interacting with guests ensuring their comfort and satisfaction. His attention-to-detail made him especially meticulous about cleanliness, a habit nurtured from his days as a janitor at a daycare and cemented by his management role at a local hotel. Always eager to lend a helping hand, Alex was often seen helping Molly finish her tasks once he had completed his own.

Emily on the other hand was a whirlwind. She was known for blending chaos and charm, which wasn't always ideal. On days when the pressure built up, Emily was prone to mixing up bookings. Her struggle to grasp the software systems we used didn't help her cause. Blame-games were common, with her often accusing Alex for her own mistakes. There was also her habit of leaving extra work for Molly which didn't sit well with the rest of the team. Cleaning was overlooked, as dust and dirt in corners and under furniture were missed, while forgetting to stock up supplies before her shifts were more the rule than the exception.

Molly, the quiet soul of the team was a single mother and yet managed to maintain a pristine home. A trait she nurtured during her part-time college job where she cleaned dorm rooms. She respected Alex, often seeking advice on complex cleaning tasks. However, the front desk was not her best field. She was overwhelmed by confrontational guests and had difficulty handling multiple people at the same time. Coupled with the disrespect she felt from Emily's habit of leaving her extra work, it was evident the task before her wasn't easy.

Decision-making was tough but necessary. With each individual's strengths and weaknesses clear before me, I felt responsible to assign them where they would not only excel, but also where they would learn. A learning curve that contributed to our hotel's success.

choices

  • Front Desk: Alex, Housekeeping: Emily and Molly
  • Front Desk: Molly, Housekeeping: Alex and Emily
  • Front Desk: Emily, Housekeeping: Alex and Molly

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Source and history

task_id
c00e9ede-ab88-54be-a8cb-9a9ced2f7249
task_key
default--team~5fallocation--c00e9ede-ab88-54be-a8cb-9a9ced2f7249
task_revision_id
1
config / split
default / team_allocation

Official source

initial import